Refund Policy (updated 22/07/24)

  • Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
  • Please note that we cannot refund conference registrations within five working days of the conference date.
  • To be eligible for a return, your must email treasurer@flanz.org.nz and ensure this has been acknowledged.
  • If you are approved, then your refund will be processed to a New Zealand bank account provided by you within 30 days. Please note that any other payment source – PayPal or overseas account – are likely to incur charges and these must be met by you. .
  • Contact us at treasurer@flanz.org.nz for questions related to refunds and returns.